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Business Interruption – Coping with Crisis

At times, local, state, national and global policies and events will affect business operations. From localised weather events to economic downturns, from roadworks at your door to regional construction booms, your business or organisation will need to navigate the challenges of operating in the 21st century.


The coronavirus pandemic of 2020, COVID-19, is one such global event that has affected how businesses and organisations can operate. Ensuring you have accurate and current information is key to managing your business during this time. Recommended information sources include:

Access Queensland COVID-19 statistics here and Australian COVID-19 statistics here.

Reducing business disruption

Businesses may experience disturbances or problems that interrupt their operations. For some this is a short-term disruption that can be overcome, while for others it can mean eventual closure of an industry such as when Netflix disrupted the video/DVD hire business.

Business disruption is driven by changes in customer and client behaviour, needs and interests. Events, technology and changes in government policies can disrupt one business while another thrives.

Business continuity planning may assist your business or organization to minimize the risks and possible disruptions. Five ways to reduce your business disruption:

  1. Good planning begins with identifying risk – this is the first step to mitigating risk
  2. Incident specific action plans help response times – develop an action plan for use in real time
  3. Ensure communication channels work – when power is out or your network is hacked, you must still be able to communicate
  4. Build your supply chain resilience – include your suppliers in your response planning
  5. Practice makes perfect – test and test again so that you can respond quickly and effectively to incidents.

Business Interruption - Coping with Crisis

Continuously revisiting and evolving or re-inventing your business can assist your business to manage disruption. Rather than only focusing on your business during a crisis, make revisiting your planning a normal part of your strategy to retool your products, services, culture and operations to thrive on disruption.